Who created your account?

MyselfA third party (eg, a parent or agent), on my behalf

How was your test scheduled?

Through the PTE websiteThrough a PTE Customer Support agent

Please enter details of the account information you would like to change. Note: any changes must exactly match those in the official ID you will use on your test day (typically this is your passport).

Please ONLY fill this form out if you are advised to by our Customer Support team by email/live chat or phone, or if you are confident that you created more than one account and you are able to provide both of your PTE IDs.

We will aim to merge your profiles as quickly as possible; this may take 3–5 working days. We will contact you if we require any additional information.

What is the PTE ID for your first profile?

What is the PTE ID for your second profile?

Which profile would you like to keep once we merged your profiles?

Your first profileYour second profile

Please attach a copy of your valid, Government-issued Photo ID (note: a passport is the only acceptable form of ID in most countries).

Please describe your issue in as much detail as possible, so that we may help you.

If you need to request an emergency reschedule of your test (i.e., within 14 days of your test booking), please complete this form.

If your test is scheduled for more than 14 days from now, you can reschedule your test directly through your myPTE account.

Do you still wish to contact us?

YesNo

Please describe your issue in as much detail as possible, so that we may help you.

Thank you – you may now close this form, or go back to the PTE Help Center.

If you would like to arrange a special accommodation for your test (for example, if you have a disability), you can do this when you book your test through our website. You do not need to contact our Customer Support team.

If you have already booked a test and would now like to arrange a special accommodation, please call the Customer Support team (go back to the Help Center homepage to find your nearest contact number).

We will do our best to accommodate the request, or help you reschedule if the request cannot be met for your current booking.

Do you still wish to contact us?

YesNo

Please describe your issue in as much detail as possible, so that we may help you.

Thank you – you may now close this form, or go back to the PTE Help Center.

Please describe your issue in as much detail as possible, so that we may help you.

If you are a refugee or stateless person and you would like to book a PTE test, please complete our dedicated form.

Do you still wish to contact us?

YesNo

Thank you – you may now close this form, or go back to the PTE Help Center.

Please describe your issue in as much detail as possible, so that we may help you.

While many PTE Academic and UKVI test takers get their scores within 48 hours, please allow up to 5 working days to receive your score. Please wait at least 5 days before contacting us for help.

When did you take your test?

Within 5 working days or fewer (not including weekends or public holidays)

More than 5 working days ago (not including weekends or public holidays)

We kindly ask that you wait until at least 5 working days have passed. You will receive an email from PTE when your score is ready to be released. Do you still wish to contact us?

YesNo

Thank you – you may now close this form, or go back to the PTE Help Center.

While many PTE Home test takers get their results within 48 hours, please allow up to 5 working days to receive your results. Please wait at least 5 days before contacting us for help.

When did you take your test?

Within 5 working days or fewer (not including weekends or public holidays)

More than 5 working days ago (not including weekends or public holidays)

Thank you – you may now close this form, or go back to the PTE Help Center.

If you would like to request a rescore, you should telephone our Customer Support team – we cannot address your request through this form or through Live Chat.

Please go back to our H elp Center homepage and look up your local Customer Support contact number.

If you would like to request a rescore, you should telephone our Customer Support team – we cannot address your request through this form or through Live Chat.

Please go back to our H elp Center homepage and look up your local Customer Support contact number.

Please describe your issue in as much detail as possible, so that we may help you.

What is your preparation query about?

If you have a query or issue with one of our individual preparation materials (Question Bank, English Booster, The Official Guide to PTE Academic), please complete this dedicated form. Thank you.

If you have a query or issue with one of our preparation packages, please complete this dedicated form. Thank you.

Thank you – you may now close this form, or go back to the PTE Help Center.

If you would like to provide feedback or register a complaint, please complete our Feedback and Complaints form. Thank you.

PTE Customer Support form: step 2 of 2

Please provide some information about you and any bookings you have made to help us handle your query.

Please select the test you have booked, or plan to book:

PTE Home A1PTE Home A2PTE Home B1

Is your query/issue related to an existing PTE test booking?

YesNo

Your PTE ID

You can find your PTE ID in your myPTE account.

Your Registration ID

You can find your Registration ID in your myPTE account, located under ‘Activity’.

Your PTE ID

You can find your PTE ID in your myPTE account.

Your personal details

First name / Given name

If you have an account, please spell your name as it appears on your account. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field.

Last name / Family name

If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field.

Email address

Email address[single line text] subtext: Please make sure that your email address is the same one you used for your registration, if applicable.

Please re-confirm your email address

Phone number (including country/area code)

Address Line 1 (please enter the address as mentioned on your PTE profile)

Address Line 2 (please enter the address as mentioned on your PTE profile)

City/State

Zip/Postal Code

Country of residence

Country/region in which you intend to take your test, or have taken your test (if applicable)

Attachments

Please attach any documents that support your query or issue.

I have read and agreed to the Pearson Privacy and Cookies Policy and consent to the collection, use, transfer, and disclosure of my personal data to Pearson VUE and its authorized third-party service providers that may be located in the U.S. or outside of the country where I am located.

Yes, I agree

PTE Customer Support form: step 1 of 2

PTE Customer Support form: step 2 of 2

Please provide some information about you and any bookings you have made to help us handle your query.