Pearson | PTE
Important Information: After purchasing Scored Practice Tests, any test practice codes need to be released by the official PTE scoring engine. This can take up to 48 hours. Please allow 48 hours from purchase before contacting customer service to enquire about your code if you have not received it.

PLEASE READ

This form is ONLY for Practice Test related enquiries.


Please DO NOT submit a form if your scores are delayed. We recommend you check your account in the next 48 hours.  

IMPORTANT

Regarding PTE Academic Live Test, please review our Contact Us page and select the following section: "I need help with PTE Academic" and select the relevant section. It is important that you submit your request accordingly to ensure that your request is handled by the dedicated team. Please do not Submit this form regarding PTE Academic Live Test related queries as we will not be able to assist you.



Test Taker's Details


Spell your first and middle names as they appear on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field. Please note, the only acceptable form of ID is the passport in most countries.

Spell as it appears on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field.


Make sure that your email is the same what you used for your registration.

Make sure that your email is the same what you used for your registration.






Important




Important
Regarding PTE Academic Live Test, please review our Contact Us page and select the following section: "I need help with PTE Academic" and select the relevant section Delayed Score report. It is important that you submit your request accordingly to ensure that your request is handled by the dedicated team. Please do not Submit this form regarding PTE Academic Live Test related queries as we will not be able to assist you. 

Important
Regarding PTE Academic Live Test, please review our Contact Us page and select the following section: "I need help with PTE Academic" and select the relevant section Delayed Score report. It is important that you submit your request accordingly to ensure that your request is handled by the dedicated team. Please do not Submit this form regarding PTE Academic Live Test related queries as we will not be able to assist you. 






Candidate Details