Important Information: After purchasing Scored Practice Tests, any test practice codes need to be released by the official PTE scoring engine. This can take up to 48 hours. Please allow 48 hours from purchase before contacting customer service to enquire about your code if you have not received it.

What is your enquiry about?

Regarding Scored Practice Test online (Silver, Gold, Platinum, Sample questions)Regarding PTE Academic Live Test - please go back to our main Contact Us page and select the following section: "I need help with PTE Academic" and select the relevant section. This form is only for Scored Practice Test related enquiries.

PLEASE READ

This form is ONLY for Practice Test related enquiries.

Please DO NOT submit a form if your scores are delayed. We recommend you check your account in the next 48 hours.

IMPORTANT

Regarding PTE Academic Live Test, please review our Contact Us page and select the following section: "I need help with PTE Academic" and select the relevant section. It is important that you submit your request accordingly to ensure that your request is handled by the dedicated team. Please do not Submit this form regarding PTE Academic Live Test related queries as we will not be able to assist you.

Please select your exam

PTE AcademicPTE Academic UKVIPTE HomePTE CORE

Please select your exam

PTE Home A1PTE Home A2PTE Home B1

Test Taker's Details

First/Given Names (including middle names)

Spell your first and middle names as they appear on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field. Please note, the only acceptable form of ID is the passport in most countries.

Last/Family Name

Spell as it appears on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field.

PTE ID

Make sure that your email is the same what you used for your registration.

Please enter your email address again

Make sure that your email is the same what you used for your registration.

Country/Region where you are taking the test in

Have you purchased one of our Practice test products?

YesNo

Please enter the date of purchase when you received the confirmation email

Please enter your order number from your confirmation email your seller received from Pearson. You may have to contact the seller to provide the correct order number

Important

Category:

Select the most suitable category. If you cannot find the right category, please carefully read the categories and choose the most suitable one otherwise your request may get further delayed. There may be a dedicated team to handle your enquiry depending on the chosen category.

This form is ONLY for Practice Test related enquiries.

Practice Test Product related information:

How many different Scored Practice Tests are currently available to purchase?

Three. Scored Practice Test version 1,2 and 3 can be bought separately or as part of a package and can only be used once. If you want to purchase any of the versions again, you would receive the same set of questions. The Silver Preparation kit contains scored test 1 and sample questions. The Gold preparation kit contains scored test 1 and 2 and sample questions. Finally, the Platinum preparation kit contains scored test 1, 2 and 3 and sample questions.

I have just completed purchase of Online Preparation Materials, what will I receive and when will it arrive?

Usually within minutes following purchase you should receive an email confirmation. The login details required are your email address and password you created during purchase. These details should be entered the “login” sign-on section on www.ptepractice.com. Your sample questions and/or practice test is delivered through the website.

How many times can I access the scored practice test?

The Scored Practice Tests are single use only and you will not be able to preview the questions. Please allow for up to 3 hours to sit a practice test in an environment where you won’t be distracted by your surroundings. If you wish to retake the test, you will need to make additional purchases.

If I complete a practice test and want to repurchase the same kit, will I get a new set of questions?

No, there are only 3 versions of the scores practice test. If you chose to repurchase, you will get the same 3 scored practice tests. You can only complete the scored practice tests once.

What about the sample questions?

There is currently one version of sample questions. This can be purchased as a standalone product or as part of the Silver, Gold or Platinum Preparation package.

Can I take the Sample Questions more than once?

Yes. You can access the Sample Questions and re-practice the questions at any point during your 90-day validity period. Please note that Sample Questions is one set of 70 questions testing all skills. This set of 70 questions can be taken multiple times.

Is there a deadline to complete the practice tests? When does my account expire?

Your practice test account will be valid for 1 year. The scored tests are single use and once accessed, cannot be used multiple times during the 1-year period. Therefore, you will need to purchase another scored test to gain more practice, bearing in mind you will be provided with the same practice questions. If your account has expired and you want to access your practice scores, please choose “Expiry date extension” category and submit your request via our Online Contact Form.

It is important that you provide detailed information regarding your enquiry:

I would like more practice materials, are there other materials available?

Yes, Pearson has published official practice materials for learners.

It is important that you provide detailed information regarding your enquiry:

Refund/Payment/Double charge related questions:

My payment is being declined, what should I do?

We only accept credit and debit credit card payments online. Please check with your bank to clarify why the payment has not been authorized.

The charge on my bank account is not the same as the website advertised price for the practice materials. Have I been charged incorrectly?

All prices listed on our website are in US dollars and not in the local currency. Please note that all card payments will be processed in USD. This is stated on the website. The charge shown on your bank account is dependent on the conversion rate by your bank.

Your bank provider may apply charges. If you are unsure whether this applies to you we advise you to contact your bank or credit card provider.

I’m not happy with the Sample Questions or Online Scored Practice Tests. How do I request a refund?

Please submit your request through our Contact Us form clearly stating the email address registered to your practice test account, your order number, and the reason for your request. We will be in contact within 2-4 business days. Please note that if you have submitted the scored practice test, you will not be eligible for a refund. Please see our terms and conditions.

It is important that you provide detailed information regarding your enquiry:

Technical Support, Error related questions (including submission, audio, headset related issues):

I am unable to submit my test due to a technical error e.g. the page freezing/giving me an error message:

Log out of your account, clear your temporary files and cookies and open a different browser (if you used Chrome, can you try and log-in with Internet Explorer, and vice versa). Once logged in, check your computer compatibility via “Test My Computer” from the main page menu. Always make sure you have a stable network connection. In case you are having technical difficulties, please make sure that you send us a screenshot of the “Test Your Computer” check which informs of the compatibility of your device and a screenshot showing the issue you are experiencing, so we can investigate what went wrong. Please note that without the screenshot, we will not be able to investigate further..

My audio is not recording, what should I do?

Log out of your account, clear your temporary files and cookies and open a different browser (if you used Chrome, can you try and log-in with Internet Explorer, and vice versa). Once logged in, check your computer compatibility via “Test My Computer” from the main page menu. Always make sure you have a stable network connection. If the check shows no issue, please still check your computer's audio settings to make sure your microphone settings are set correctly. If you receive an error message related to a problem with your audio whilst using the Online Practice Materials, please make sure that you send us a screenshot of the "Test Your Computer" check which informs of the compatibility of your device and a screenshot showing the issue you are experiencing. Please note that without the screenshots, we are unable to investigate further.

Can you recommend a headset model to use?

We can’t recommend a brand of headsets. For the best experience, we recommend over the ear headsets with the microphone positioned to the side of the mouth.

I have completed my Scored Test. What does this message in my results mean? “Your writing and overall score may be lower than you had expected as there was a problem scoring one or more of your answers to the writing questions in the test. This can happen if your answers do not conform to the instructions or you write in non-standard English.”?

This message shows that you used a non-standard form of English in your Scored Test and this might have affected your scores negatively. Standard English (SE) refers to whatever form of the English language is accepted as a national norm in any English-speaking country. It encompasses grammar, vocabulary and spelling. We advise next time you take the practice tests, you try to only use one version of local English (US English or AUS English or UK English throughout the whole test) and do not use any forms of slang or idioms.

What should I do if I get an error message on screen while taking the practice tests?

Please note that there are two most common errors.

If you get error 10017 go to: https://dof8gyq4yceq.cloudfront.net/v2.72.6/app/api.js and take a screenshot of it and please attach it below. Furthermore, please refresh your local cache (instructions here) and then try again to resume your test.

If you get error 10008 try to save & refresh. If this doesn’t fix it, please send us a screenshot of http://dw6y82u65ww8h.cloudfront.net/organisations/4/I03035_16_A1.mp3

Why am I receiving a Privacy pop-up question for the Flash plugin?

The first time that you attempt to record audio you will be prompted by the Flash player to enable access to the camera and microphone from the api.learnosity.com domain. Additional information regarding this authorisation request can be found in the Flash Player Help site.

Which browsers and versions of Flash Player are supported?

ON WINDOWS:

Operating System: Windows 7, Windows 8, Windows 10

Browsers: Firefox latest version + ESR, Chrome latest version, IE8, 10, 11, Edge latest version

Flash: Version 11 or later

Windows XP may be used but we no longer provide technical support.

ON A MAC:

Operating System: OSX

Browsers: Firefox latest version + ESR, Chrome latest version, Safari 6

Flash: Version 11 or later

Firefox ESR is the Extended Support Release and updates approximately every 6 months. Current version info.

I can't click on the "allow" button in the Flash pop-up. How do I get around this?

In cases where the "Allow" button in the flash pop-up is not clickable it is necessary to manually grant Flash permission to operate in your browser. You can do this by accessing the local Flash Player Settings Manager that is installed on your computer. Please follow the steps outlined in the Flash camera & microphone settings page.

I've clicked "Allow" in the Flash pop-up in Chrome but I can't record:

Chrome sometimes requires a second microphone authorization. If this happens, you should click the "Allow" button in the top right of your browser window. Alternatively, you may see a camera icon. Click on this icon to manage your media settings. Make sure you select "Ask if ptea.learnosity.com wants to access your camera and microphone". Click "Done". You will need to reload the page for your changes to take effect, this will start the test again. This could be due to having previously denied access to the microphone in Chrome. To fix it, follow the below steps: Click the Chrome menu on the browser toolbar. Select Settings. Click Show advanced settings. In the "Privacy" section, click Content settings. In the "Media" section, click Manage exceptions to remove permissions.

It is important that you provide detailed information regarding your enquiry:

Important

Regarding PTE Academic Live Test, please review our Contact Us page and select the following section: "I need help with PTE Academic" and select the relevant section Delayed Score report. It is important that you submit your request accordingly to ensure that your request is handled by the dedicated team. Please do not Submit this form regarding PTE Academic Live Test related queries as we will not be able to assist you.

My enquiry is about my Scored Practice Test and I would like to submit my request?

YesNo

Important

I haven`t received my scores (Delayed Score Report):

When will I receive my score report?

Your Practice Test score report is typically available within 4 hours after completing your test. You can view your results in the RESULTS section on your account homepage. If your scores are not published after 4 hours, please submit your request and we will investigate further. Please do not submit your request within 4 hours. To avoid delay, ensure to provide your name and email address registered to your practice test account. Please allow 2-4 business days for investigations.

It is important that you provide detailed information regarding your enquiry:

Scores and Performance related questions:

What will my score report tell me?

Your score report will tell you your overall score, your communicative skills scores (listening, reading, speaking, writing), and your enabling skills scores (e.g. grammar, spelling, vocabulary). This format gives you a realistic measure of your performance and helps you to identify the skills that you need to practice further.

What happens if I don’t agree with my score report for the Online Scored Practice Test?

Unlike the PTE Academic Test, we are unable to support re-score or appeals process for the scored practice test. Although the Online Scored Practice Test is designed to simulate a PTE Academic test format, it can’t simulate the actual conditions of the full test. Therefore, your Score Report for the Online Scored Practice Test should be seen as an indicator and may not fully reflect what your performance could be under full test conditions.

It's important to understand that enabling skills scores, such as oral fluency and pronunciation, are only based on performance on those items that assess those skills specifically. Enabling skills are tested fewer times and scores are not awarded when responses are inappropriate for the items in either content or form. Based on this, the error measurement of the enabling skills is much wider than that of the communicative skills.

This implies that a few errors or a few correct answers on those items when assessing the enabling skills make them vary considerably; this is the reason why enabling skills scores are not the primary indicators used for most institutions. Whilst communicative skills are awarded based on a much higher number of items and, due to this, the error of measurement is lower. Your communicative speaking score is the best reflection of your overall ability.

When completing the speaking question, not using a microphone or the quality of your microphone may have impacted your score slightly and holding a microphone too close to your mouth (which in turn records your breathing) is not recommended. It’s important to remember that your microphone will automatically switch off if you do not speak for up to 3 seconds, so if you did not respond immediately, your audio may not have recorded. Speaking at a natural volume with a conversational tone is recommended and if you complete the practice test sample questions, you can listen back to your recording to evaluate your speaking. We have some video prompts on our site which cover the question type and provide some testing tips. You can also look for further advice and tips from our what can I do to improve page.

For further information on the way enabling skills and communicative skills scores are awarded, we would advise all candidates to carefully read our Score guide.

It is important that you provide detailed information regarding your enquiry:

Log-in related questions:

Make sure you are using the correct link on the practice test page. You will need to click a different link depending on whether your practice test was purchased before or after 19 May.

It is very important that you provide the correct email address what was used for the purchase and the correct username. If you provide the wrong email address, we will not be able to assist you with the log-in details.

It is important that you provide detailed information regarding your enquiry:

Device, Operating System:

How can I find out if I have the right device and operating system to use the Online Practice Materials?

Our Online Practice Materials work best with Google Chrome/Firefox browsers. On the homepage of the website you will find a “Test your computer” page. Please make sure you check your device and operating system BEFORE purchasing Online Practice Materials.

It is important that you provide detailed information regarding your enquiry:

Expiry Date Extension related questions:

Is there a deadline to complete the practice tests? When does my account expire?

It is important that you provide detailed information regarding your enquiry:

Policy (Terms and conditions):

Where can I find the terms and conditions?

Please see our terms and conditions.

It is important that you provide detailed information regarding your enquiry:

Candidate Details

Address Line 1

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City

Country

State

Province

State/Province

Postal Code/Zip Code

Please provide any applicable documentation that supports your request

I have read and agreed to Privacy and Cookies Policy and consent to the collection, use, transfer, and disclosure of my personal data to Pearson VUE and its authorized third-party service providers that may be located in the U.S. or outside of the country where I am located.

Yes

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