Please only use this form if you would like to take a PTE test and you are unable to provide a valid passport because you are an immigrant, refugee or a stateless person.

If you have lost your passport or your passport has expired, an ID exception request is very unlikely to be approved.

Ensure you have created a PTE account with complete and correct details before submitting this form.

Once the form has been submitted our customer support team will get back to you within 3-5 business days via email or telephone. Do not submit another form. Check your junk and spam folders if you haven’t heard from us.

Please note, ID exceptions for SELT tests (PTE A UKVI and PTE Home) must be requested from UKVI.

Do not book your test until your exception request has been approved, otherwise you will be turned away from your exam and you will lose your exam fee.

Provide all the information requested below to help us process your request efficiently.

Please select your PTE Academic test

PTE AcademicPTE Core

Test Taker Details

First Name

Last Name

Email address

Confirm email address

Phone number

Country/Region where you are taking the test in

Do you have an IMMI card?

YesNo

PTE ID

Please provide a detailed explanation why you are unable to provide the required ID for the PTE test you want to take.

Please specify the documents you currently hold

Attach the following documents in pdf or jpeg format only. Ensure that images or copies are clear and the whole document is visible, including the front and back of documents:

All the valid government issued photo IDs you currently hold

Your expired passport

ID renewal documents (if applicable)

Visa documents (if applicable)

Proof of deadline for taking the PTE test (if any)

Any other documents you feel would support your request

I understand that if the attached documents are not clear, or if any of the required information is missing, we will not be able to process your request

Yes

I have read and agreed to the Privacy and Cookies Policy and consent to the collection, use, transfer, and disclosure of my personal data to Pearson VUE and its authorized third-party service providers that may be located in the U.S. or outside of the country where I am located.

Yes

Contact Information