Pearson | PTE
Important
Please review our FAQ here before you submit your request.

If you are a Test taker, please do not Submit this form as we will not be able to assist you via this form. Please review our Contact Us page and submit your request accordingly to ensure that your request is handled by the dedicated team. 
Please fill out this form and our support team will get back to you in 2 working days









How and when do I migrate to the new Score Report Website (SRW)?
Please review our FAQ here before you submit your request. 

From 30 April 2020 you will no longer be able to access the old SRW. 

Please access our new and upgraded service at www.srw.pteacademic.com. Please click on ‘First visit to the site?’, this will tell you how to create a new password and access your account. 

For security reasons, you cannot use your old password to log in. Your existing institution data has already been transferred across to the new site, so there should be no immediate actions for you or your colleagues to make.
I can’t access a score report for an applicant
Please review our FAQ here before you submit your request. 

Please ensure that you are currently accessing the new SRW by signing in at link www.srw.pteacademic.com.

You can access any score reports up to three years with the Score Report Code (SRC). You will need to request the SRC from the applicant, as the code is printed on their score report. The Score Report Code is a 10-character code. It may contain both letters and number or just numbers and can be found at the top of the test taker’s score report (if the test taker provides you with their score report). The advantage to using the test taker’s Score Report Code to locate their score is that you do not have to wait for them to allocate their score to your institution. Entering the test taker’s Score Report Code will take you to their score report whether it has been allocated or not. The applicant does not have to assign their report to you.

You can use the Registration ID as well, but you will need to ask the applicant to assign their scores to you. The Registration ID is a 9-digit code (using number only) and can be found underneath the test taker’s name on the test taker’s score report (if the test taker provides you with their score report). To find a test taker’s report using the Registration ID, the test taker must have assigned their score to your institution.

For more information, please have a look at our SRW User Guide which will help you navigate the site and make best use of the institution and user management functions.
I want to remove/add a user to my institution 
Please review our FAQ here before you submit your request. 

Please ensure that you are currently accessing the new SRW by signing in at link www.srw.pteacademic.com.

Your Site Administrator can edit institution and user details on SRW. Please reach out to your Site Administrator with the details of the user and they should be able to assist you. 

There are two roles within the Score Reports Website: Site Administrator and Score Report User. 

Score Report User can only view the institution’s profile and search for score reports, whereas a Site Administrator have the ability to manage users for your institution which includes adding new site administrators and score report users, updating user information, such as names and usernames and re-send invitation emails for users to validate their accounts.
I cannot login to my SRW account  
Please review our FAQ here before you submit your request. 

From 30 April 2020 you will no longer be able to access the old SRW. Please access our new and upgraded service at www.srw.pteacademic.com. Please click on ‘First visit to the site?’, this will tell you how to create a new password and access your account. For security reasons, you cannot use your old password to log in.

Please check the below: 
  • Have you verified your account? If not, please reach out to your Site Administrator to resend your account activation email.  
  • Have you forgotten your password? If you have successfully signed in before and forgot your password, you can request a password reset via the home login page. Please check the email address you have registered with, and clear your auto saved passwords before attempting to login with your new reset password.
  • If you were able to log into the new SRW programme previously, please ensure that you clear your cache and temporary files, restart your device, and open a new browser.  In some cases, you may have to remove your link from your favourites and re-save it again. We highly recommend Internet Explorer version 11. 
Note: your password for the old SRW will not work in the new system. 
I am not receiving the password reset email/account verification email
Please reach out to your IT Department and check whether our emails are blocked due to a proxy setting for security measures. 
Any technical issues or general system queries
Please review our FAQ here before you submit your request. 

Please ensure that you are currently accessing the new SRW by signing in at link www.srw.pteacademic.com.

Please clear your cache and temporary files, restart your device, and open a new browser and check Junk folder. The new SRW is designed to work with the most current versions of Chrome, IE, Firefox and Safari. 

Please take a look at the SRW User Guide, and if you cannot find the information you are looking for, you can reach our team by completing the online support form. 

Contact Information