Duplicate account enquiry | Personal details review for PTE

We identified a duplicate account and in order to book your test, we would like you to submit this form with the correct information. Please upload the copy of your valid Government issued Photo ID (please note that the passport is the only acceptable form of ID in most countries).

We would like to remind you that you must enter all of your personal information (legal Name, Date of Birth, Country of citizenship) exactly as it appears on the identification. Please note that the passport is the only acceptable form of ID in most countries that you will present at the test centre.

If there is not an exact match, you will not be able to take your test and you will not be reimbursed for any fees paid.

Our Support team will review your case and once we completed our review you will be able to log in to your My PTE account and book your test. Your account should be updated in the next 2-5 working days. Most of the times, we are able to resolve our enquiries in 24 hours.

Please select your exam

PTE AcademicPTE Academic UKVIPTE HomePTE Core

Please select your exam

PTE Home A1PTE Home A2PTE Home B1

Test Taker's Details

First/Given Names (including middle names)

Spell your first and middle names as they appear on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field. Please note, the only acceptable form of ID is the passport in most countries.

Last/Family Name

Spell as it appears on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field.

Make sure that your email is the same what you used for your registration.

Please enter your email address again

Make sure that your email is the same what you used for your registration.

Telephone number (including country code)

PTE ID

Who created your account?

MyselfA third party on my behalf

How was your test scheduled?

via our websitevia our Customer Service Agent

Important

Candidate Details

Address Line 1

Address Line 2

City

Country

State

Province

State/Province

Postal Code/Zip Code

Please upload the copy of your valid Government issued Photo ID (please note that the passport is the only acceptable form of ID in most countries).

I understand that if the attached copy of my Photo ID is not clear, we will not be able to process your request.

Yes

I have read and agreed to Privacy and Cookies Policy and consent to the collection, use, transfer, and disclosure of my personal data to Pearson VUE and its authorized third-party service providers that may be located in the U.S. or outside of the country where I am located.

Yes