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If you are unable to log into your My PTE account, please follow the below troubleshooting steps before you submit your request:

1. Try to log into your account by using a different computer.

2. Ensure that you remove the web page from your favourites and then try to access the website by entering the site manually.

4. Please reopen your browser and try to access the website.

5. If it still does not work after reopening the website, you are supposed to shut down your computer and finally try to open our website by using a different browser.

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