Pearson | PTE

We would like to assure you that our hard working team will look over your enquiry as soon as possible.

If you do not receive a response within 2-5 working days (excluding weekends and public holidays), we suggest that you check your registered email's spam and junk folders, prior to reaching out again to our Customer Service Team. Duplicate email enquiries may slow down our progress.

Please do not submit the same form twice as it may delay the response time.

We appreciate your patience if your specific enquiry requires more than 2-5 working days. 

Thank you again for your interest in PTE. 


Test Taker's Details


Spell your first and middle names as they appear on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field. Please note, the only acceptable form of ID is the passport in most countries.

Spell as it appears on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field.

Make sure that your email is the same what you used for your registration.

Make sure that your email is the same what you used for your registration.







Important
If you raised an incident at the test centre, we may not be able to investigate your matter without a case number. 
What is your enquiry about:

Please note, we advise you that you carefully read the categories and choose the most suitable one otherwise your request may get further delayed. There may be a dedicated team to handle your enquiry depending on the chosen category).

It is important that you provide detailed information regarding your enquiry.

For more information regarding our Acceptable documents, please click here
Candidate Details